Call for expression of interest – open to national candidates (IT consultant to provide expert, technical, and administrative assistance and support to the Ministry of Security of Bosnia and Herzegovina – Department of IT and Telecommunication Systems – IT consultant – system administration)

Ref No: CfA 40-11/23

1. Background
   Established in 1951, International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and works closely with governmental,
   intergovernmental, and non-governmental partners. With the support of the Ministry of Foreign
   Affairs of the Kingdom of Denmark, the International Organization for Migration (IOM) in the
   Western Balkans is implementing the “Western Balkans Integrated Border Management Capacity
   Building Facility (WBIBM)”. WBIBM is a facility-type regional project with the overall objective to
   support authorities in the Western Balkans to effectively manage their borders and respond to
   border security challenges in a protection-sensitive manner.
   Within the framework of this project, IOM is committed to providing support to the Ministry of
   Security of Bosnia and Herzegovina, particularly in the areas of Information Technology (IT) and
   data management. This support inter alia aims to enhance the administration of the IT systems
   of the Ministry of Security of Bosnia and Herzegovina, especially in the area of Integrated
   Border Management and Migration. Additionally, the project aims to successfully implement
   the ongoing activities related to the establishment and implementation of the Biometric
   Identification System for foreigners in Bosnia and Herzegovina, through the Migration
   Information System, the new system for recording and exchanging data on the control of
   movement of weapons and military equipment and the Readmission System.
   In the upcoming period, activities are planned to improve and consolidate existing clusters, as
   well as establish a Disaster Recovery site in Banja Luka, which may require work in Banja Luka.
   The Ministry of Security of Bosnia and Herzegovina, through the Department of IT and
   Telecommunication Systems, coordinates the implementation of Information and
   Communication Technologies (hereinafter referred to as ICT) in the areas under the authority of
   the Ministry.
2. Scope of Assignments and Tasks
   Under the overall supervision of the Regional Project Manager, the IT and WBIBM Data
   Management WBIBM Focal Point, and the direct supervision of the National WBIBM Project Focal
   Point, IOM is seeking to engage a consultant for the following responsibilities:

• perform an analysis of the current state of the administration system in the Ministry’s IT systems,
  in terms of documentation, hardware, software and licenses (physical and virtual machines
  (Hyper-V), operating systems,…) and other system components, and based on the analysis,
  propose activities to enhance and improve them;
• Based on the approved proposal from the previous point, the consultant will collaborate with the
  employees of the Department of IT and Telecommunication Systems of the Ministry of Security
  of Bosnia and Herzegovina to assist in the implementation of the proposed measures.
  Additionally, the consultant will document the implemented solutions during the process;
• prepare and present proposals for the establishment of a Disaster Recovery site in Banja Luka,
  and in cooperation with the employees of the Sector for IT and Telecommunication Systems of
  the Ministry of Security of BiH, actively participate and provide professional and technical
  assistance and support in the establishment of the same;
• identify and propose good practices, research, technical expertise and strategic opportunities
  related to the improvement and enhancement of the process of system administration in the
  Sector for IT and Telecommunication Systems of the Ministry of Security of BiH;
• propose technical guidelines for the enhancement and improvement of the process management
  of system administration processes in the Sector for IT and Telecommunication Systems of the
  Ministry of Security of BiH, and assist in their implementation;
• provide guidance and support to IOM staff in the planning and execution of the project´s ICT
  related activities and initiatives;
• put particular focus on the implementation of IOM-related projects and activities in the
  performance of his/her daily tasks
• perform other such duties as may be assigned.
  Additional tasks:
• cooperate and negotiate with employees in the IT and Telecommunication Systems Sector of the
  Ministry of Security of Bosnia and Herzegovina during the implementation and execution of tasks,
  with the aim of ensuring quality final results;
• deliver documents in a timely manner and perform tasks, as stated in this ToR or in accordance
  with the agreement with an employee in the Sector for IT and Telecommunication Systems of the
  Ministry of Security of BiH;
• go on official trips to Bosnia and Herzegovina as needed, in order to support the implementation
  of the above-mentioned activities;
• submits a monthly report on the activities performed and a final report to the Ministry of Security
  of Bosnia and Herzegovina and the IOM.
  In performing these tasks the consultant will work closely with the employees of the Department of IT
  and Telecommunication Systems of the Ministry of Security.

1. Location and Timeframe of the Consultancy
   The consultancy will commence immediately upon the signing of the contract and will operate
   on a part-time basis. The expected work commitment consists of a minimum of 60 hours per
   month during regular working days, from 09:00 AM to 05:00 PM. The consultancy will primarily
   take place at the Ministry of Security of Bosnia and Herzegovina’s premises, with the potential
   for occasional travel within Bosnia and Herzegovina. The initial contract duration is set at 11
   months, with the possibility of extension subject to the availability of funds and the consultant’s
   satisfactory performance.
2. Required Qualifications
   The Consultant is expected to have the following competencies and expertise:
   Education and experience:

• Bachelor’s degree in electrical engineering, with a specialization in Information
  Technology (Computer Science and Informatics) or a similar degree with a minimum of
  240 ECTS credits;
• Excellent knowledge of the Windows systems environment (Windows servers, Hyper-V
  cluster and virtualization, Active Directory, etc.), and possession of relevant certificates
  or work experience confirmations that demonstrate the required expertise is considered
  an advantage.
• At least 5 years of work experience in the Windows systems environment (Windows
  servers, Hyper-V cluster and virtualization, Active Directory, etc.), which should be
  supported by relevant work experience confirmations.
• Experience in the public administration in BiH is desirable;
  Values
• Inclusion and respect for diversity: respects and promotes individual and cultural
  differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner
  consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrate the ability to work in a composed, competent and
  committed manner and exercises careful judgment in meeting day-to-day challenges.
  Core Competencies – behavioural indicators
• Teamwork: develops and promotes effective collaboration within and across units to
  achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely
  manner; is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and
  innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes
  responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains
  complex matters in an informative, inspiring and motivational way.
  Language(s):
  Fluency in both English and one of the official languages used in Bosnia and Herzegovina is
  required.

1. Confidentiality arrangements
   Before signing the Contract, the consultant will be required to sign a Declaration of
   Familiarization with Regulations regarding the processing of classified data, as well as a
   Declaration of Obligation to safeguard and protect personal data, the forms for which will be
   provided by the Ministry of Security of Bosnia and Herzegovina.
   How to apply
   Applications should be sent via email to: bihvacancies@iom.int with the email subject “Ref No:
   CfA 40-11/23 (IT consultant – system administration).
   The application should be in English and include:
2. Motivation letter
3. Detailed CV
   Application deadline: 20 November 2023
   Posting period: 07 November 2023 – 20 November 2023
   ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED